We want you to feel confident purchasing from Price Slash. Eligible products may be returned according to the conditions below.
Returns are accepted for confirmed defects, damaged or incorrect products, and eligible change-of-mind requests.
A return request must be submitted and approved before any item is sent back. If your return is authorized, you will receive instructions on how and where to ship the product. Items returned without prior approval will not be accepted.
Change-of-Mind Returns:
Change-of-mind returns must be requested within 14 calendar days of delivery.
Approved change-of-mind returns are subject to a 15% restocking fee.
Price Slash will provide a return shipping label. The cost of the return shipping label will be deducted from the total refund.
Products listed as New with Sealed Packaging are eligible for a change-of-mind return only if the original packaging and manufacturer’s seal remain unopened and intact.
Once a new sealed product has been opened, it is no longer eligible for a change-of-mind return.
Open-box, refurbished and used products must be returned in exactly the same condition as received. Products with new scratches, dents, damage, wear or other signs of use will not be accepted for a change-of-mind return.
Return Conditions:
- Item must be in the same condition as received
- Item must include all original packaging, accessories, manuals, and included items.
- Item must not have any new scratches, dents, damage, wear or signs of use.
- Devices must be removed from all personal accounts and must not have an activation lock, passcode or device-management restriction.
- A return request must be approved before sending any item back
Damages and Issues:
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can evaluate the issue and resolve it.
Confirmed defective, damaged or incorrect products are not subject to a restocking fee or return shipping deduction.
We may request photographs, videos, diagnostic information or troubleshooting before approving a return.
Serial Number Verification:
We record the serial numbers and other identifying information of products prior to shipment.
Returned items must have matching serial numbers and product identifiers. Returns with mismatched, removed or altered serial numbers, substituted components or signs of tampering will not be accepted.
Non-Returnable Items:
The following are not eligible for change-of-mind returns:
- New products whose original packaging or manufacturer’s seal has been opened, broken, removed or altered.
- Products with new scratches, dents, damage, wear, or signs of use.
- Products with missing packaging, accessories, or included components.
- Opened earbuds, in-ear headphones, or other hygiene-sensitive products.
- Products marked Final Sale or Non-Returnable.
- Digital products, software, or products with redeemed activation codes.
- Products with active account locks, activation locks, passcodes, or device-management restrictions.
- Products for which a change-of-mind return is requested more than 14 calendar days after delivery.
These exclusions do not prevent an eligible return involving a confirmed defect, shipping damage or an incorrect product.
Refunds:
Once your return is received and inspected, we will notify you of the approval status.
For approved change-of-mind returns, the 15% restocking fee and the cost of the return shipping label will be deducted from the refund.
Confirmed defective, damaged, or incorrect products are not subject to a restocking fee or return shipping deduction.
If approved, the refund will be issued to your original payment method.
To initiate a return, please contact us with your order number and reason for return.